Refunds

Last updated 23 October 2026

Purchases from Shop Women-Owned

You complete these purchases on the seller's website. Payment, delivery and returns are handled by the seller. Women4Business does not process or provide buyer protection for these purchases — contact the seller for refunds.

Past orders through the former Women4Business checkout

• Funds are held by the platform for up to 14 days from payment.
• Buyers can mark an order received to release funds early, or wait for auto-release.
• Buyers can open a dispute any time before release, and for 14 days after delivery.
• Where a dispute is upheld, refunds (full or partial) are issued from held funds; the platform fee is refunded proportionately.

Statutory rights — consumer purchases

Where you buy from a marketplace seller as a consumer, you have a 14-day right to cancel most distance purchases under the Consumer Contracts Regulations 2013, in addition to your rights under the Consumer Rights Act 2015 (goods of satisfactory quality, fit for purpose, as described). These statutory rights are owed by the seller and are not affected by these policies.

Existing paid subscriptions

• Subscriptions are non-refundable once the current paid month has started, except where required by law.
• You may cancel at any time; access continues to the end of the paid period.
• Where you cancel within 14 days of first taking out a paid subscription and have not yet used the paid features, contact us for a refund.

How to claim

For past on-site orders, open a dispute from the order in your account, or email hello@women4business.com for subscription queries. We respond within 5 working days.