Complaints Procedure

Last updated 9 July 2026

1. Tell us

Email hello@women4business.com with “Complaint” in the subject. Tell us what happened, when, who was involved (member usernames or order numbers help) and the outcome you’re looking for.

2. Acknowledgement

We will acknowledge your complaint within 3 working days.

3. Investigation & response

We aim to resolve complaints within 14 days. Complex matters may take up to 30 days; we will keep you updated.

4. Escalation

• Data protection: Information Commissioner’s Office — ico.org.uk — 0303 123 1113.
• Consumer disputes: Citizens Advice consumer helpline — 0808 223 1133.
• Online disputes (EU consumers): the EU ODR platform — ec.europa.eu/consumers/odr.