Buyer Protection
Every marketplace purchase on Women4Business is covered. Here's how it works.
We hold your payment
When you pay, your money sits with the platform — not the seller — for up to 14 days. Sellers only get paid out once you confirm you've received the order, or the protection window ends without a problem.
Confirm or auto-release
As soon as you tap Mark received on your order, the seller's payout is released. If you don't take any action, funds release automatically after 14 days.
14-day dispute window
If your order doesn't arrive or isn't as described, click Report a problemon the order. You can open a dispute any time before the seller is paid, and for 14 days after you've marked it received. Opening a dispute freezes the payout immediately.
We review every case
The seller has 5 days to respond. You can chat directly inside the case and upload photos. If you can't agree, our team reviews the evidence and decides — full refund, partial refund, or release. Most cases close in under a week.
What's covered
- Item never arrived
- Item significantly not as described or photographed
- Item arrived damaged or faulty
- Wrong item sent
What isn't
- Buyer's remorse — please check returns policy with the seller
- Damage caused after delivery
- Disputes opened after the 14-day window
Card chargebacks remain your right under UK consumer law in addition to platform protection.